Refund policy
CYA – Choose Your Apparels
Made for the woman in you
At CYA, we carefully inspect and pack every order before dispatch to ensure that your product reaches you in perfect condition.
Return / Exchange for Damaged Products
If you receive a product that is damaged, defective, or has a manufacturing issue, you may be eligible for a return or exchange.
To request a return or exchange:
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The customer must record a clear, continuous opening/unboxing video while opening the package.
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The video must clearly show the package, shipping label, and the product from the moment the package is opened.
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The damage or defect must be clearly visible in the video.
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Please do not cut, edit, or pause the opening video.
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Contact us as soon as possible after receiving the order with the opening video and relevant photographs.
The opening/unboxing video is mandatory for any damage or defect claim. Without a proper opening video, CYA may not be able to approve a return or exchange.
Non-Returnable / Non-Exchangeable Items
Returns or exchanges are not applicable for:
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Change of mind or personal preference
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Incorrect size selected by the customer
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Colour preference
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Products that have been worn, washed, altered, stained, or damaged after delivery
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Products without the required opening/unboxing video
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Minor variations in colour or appearance caused by lighting, photography, or differences between screens
Return / Exchange Process
If your product qualifies for a return or exchange:
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Contact us with your order number and opening/unboxing video.
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Our team will review the issue.
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Once approved, we will provide the return/exchange instructions.
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The product must be returned in its original condition, with tags and packaging intact, where applicable.
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After receiving and inspecting the returned product, we will process the approved exchange or refund.
Refunds
If an eligible damaged product cannot be replaced or exchanged, CYA may provide a refund according to the circumstances of the case.
Refund processing time may vary depending on the payment method and banking/payment provider.
Important
Please do not dispose of the packaging or product before your return/exchange request has been reviewed.
CYA reserves the right to reject a return or exchange request if the product does not meet the conditions stated in this policy or if sufficient evidence of damage is not provided.
Contact Us
For return, exchange, or damaged-product assistance, please contact:
Email: cyafashion.25@gmail.com
Please include your Order Number, photographs of the product, and the complete opening/unboxing video when contacting us about a damaged or defective product.
CYA – Choose Your Apparels
Made for the woman in you
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cyafashion.25@gmail.com.